This Privacy Policy describes how Stillpoint Strength ("we," "us," or "our") collects, uses, stores, and discloses personal information when you visit stillpointstrength.com (the "Site"), request information, schedule services, complete a form, or work with us (collectively, the "Services").
1. Information We Collect
We collect information about you from various sources, including:
- Contact and account information: Your name, email address, telephone number, and information you provide when joining an email list, downloading a resource, booking a call, or communicating with us.
- Coaching and wellness information: Information you choose to provide through an intake, check-in, waiver, assessment, or coaching conversation. This may include goals, habits, health history, emotional wellbeing, family context, or other information that may be sensitive.
- Transaction information: Information about services purchased and payment status. Payment-card details are processed by the relevant payment provider and are not stored directly on this Site.
- Site and device information: Hosting and security systems may process IP address, browser and device type, requested pages, referring page, and timestamps in server logs.
- Optional analytics: If you consent, Google Analytics measures page views, approximate location, device information, referrals, and site interactions. Analytics remains off until permission is given through our privacy controls.
- Information from service providers: We may receive information needed to deliver a requested service from providers such as Calendly, Jotform, Kit, or a payment platform.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Services.
- Process your bookings and deliver the services you request.
- Communicate with you and, when you have requested or consented to it, send newsletters or marketing messages.
- Personalize and improve the Services.
- Measure Site use when optional analytics is enabled.
- Protect the Site, detect misuse, and prevent fraud.
- Comply with legal obligations.
3. Cookies, Analytics, and Embedded Video
The Site uses necessary browser storage to remember your privacy choice. Optional analytics stays off until you enable it, and you may reopen "Privacy choices" at any time. Embedded videos use YouTube’s privacy-enhanced domain or Vimeo’s Do Not Track setting when available. Those providers may receive limited technical information when you visit a page containing a video or play it. If your browser sends a Global Privacy Control signal, optional analytics remains off unless you make a different affirmative choice.
When enabled, Google Analytics may set first-party cookies such as _ga. We configure advertising storage and ad personalization as denied. You can learn more in Google's Privacy Policy.
4. Sensitive Information and Consent
Some coaching, breathwork, health, wellness, or youth forms ask for information that may be sensitive under applicable law. We request it only when it is relevant to screening, safety, or delivery of a requested service. Relevant forms provide a specific consent acknowledgment before submission. By selecting that acknowledgment and submitting the form, you consent to our collection, use, and storage of the information for the stated coaching, safety, and recordkeeping purposes. We do not use sensitive information for advertising. You may omit optional details and may withdraw consent or request access, correction, or deletion by contacting us, subject to information we must retain for legal, safety, insurance, or recordkeeping reasons.
5. How We Share Information
We do not sell personal information and do not use it for cross-context behavioral advertising. We may disclose information in these limited situations:
- Service providers: Providers that help operate the Services, including Vercel or other website hosting, Calendly for scheduling, Jotform for forms, Google Workspace for email and authorized form-response records, Kit for email delivery, Google Analytics when consented to, YouTube or Vimeo for embedded videos, video-conferencing providers used for sessions, and payment providers used for purchases.
- Legal Compliance: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
6. Retention and Security
We retain personal information only as long as reasonably necessary for the purpose it was collected, to provide the Services, maintain appropriate business and safety records, resolve disputes, and meet legal obligations. Retention periods vary by the type of information and the service involved. We use reasonable administrative and technical safeguards, but no method of transmission or storage can be guaranteed to be completely secure.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request copies of your personal information.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Depending on where you live, you may also have the right to withdraw consent, appeal a decision about a privacy request, or opt out of certain processing. To exercise a right, contact us below. We may need to verify your identity before completing a request.
8. Information About Children
The Site is directed to adults. A parent or legal guardian must authorize youth coaching and the collection of a minor's information before a minor uses a coaching form. Recurring youth reflections may then be completed under that existing authorization. We do not knowingly collect personal information directly from children under 13 through the Site without appropriate parental authorization. Contact us if you believe a child has submitted information improperly.
9. Third-Party Websites
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, you can contact us by emailing hello@stillpointstrength.com, calling or texting (203) 539-1452, or by visiting our home page.